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Accela Citizen Access

Accela Citizen Access (or "Citizen Access") provides a web based and mobile phone based interface that works with Civic Platform applications and databases to provide citizens with online access to government services and information. The Citizen Access server constructs and delivers web pages to the Citizen Access client and provides information from the client to the Civic Platform application server for processing.

Accela Mobile Office

Accela Mobile Office (or "Mobile Office") runs on mobile Windows devices such as tablet PCs and laptops using the Microsoft .NET Framework (computer based) as well as . Mobile Office provides field access for activities such as inspections, investigations, disaster response, code enforcement, work orders, and service requests. The Mobile Office client uses Windows Communication Foundation (WCF) to communicate with the Mobile Office server.

The Mobile Office server receives requests from the Mobile Office client, transforms the requests into GovXML format, then submits the GovXML requests to the Civic Platform application server. The Mobile Office server receives GovXML responses from the Civic Platform application server, transforms these responses into a format for the Mobile Office client device, and submits these transformed responses to the Mobile Office client.

The Mobile Office server supports multiple users and multiple agencies at the same time. The Mobile Office server uses a local database (Oracle or MS SQL Server) for storing configuration values, such as the location of multiple application servers.
Note: Accela Mobile Office includes a computer-based application and a mobile-based application.

Accela IVR

Accela IVR (Interactive Voice Response) provides a voice response interface to execute Civic Platform business processes. Accela IVR includes recognition of selected voice inputs and keypad inputs from a touch tone telephone. Accela IVR responds with text-to-speech, custom text-to-speech, or custom audio file voice prompts and voice messages .

The Accela IVR server provides a web interface to administer the Accela IVR. The Accela IVR server integrates a third-party voice system (Aspect/Voxeo Prophecy IVR) with a Civic Platform application server to deliver two-way voice messaging with end users through their phone. The Accela application server to processes requests from the Accela IVR server and provides responses to the Accela IVR server.

Accela Mobile Apps, Mobile Cloud Server, and Mobile Gateway

Accela provides six apps that run on smartphones and tablets.

  • Accela Civic Hero

  • Accela Analytics

  • Accela Code Officer

  • Accela Inspector

  • Accela Work Crew

  • Accela Mobile Office

The Accela apps access a subset of core Civic Platform functionality that Accela targets for specific business needs. Accela apps interface with the Civic Platform platform through the Accela Cloud Server and Accela Mobile Gateway. The Accela Cloud Server hosts a website for administering and creating mobile apps, and provides limited functionality for processing public user requests. The Civic Platform platform processes most of the requests from the Accela mobile apps. The Accela Mobile Gateway provides proxy functionality for requests and responses to and from the Civic Platform platform.

Accela GIS

Accela GIS (Geographic Information System) leverages geospatial data to provide a geographic view of all land-use, zoning, and infrastructure information associated with agency records, such as parcels, permits, inspections, plans, assets, work orders, and service requests. Users access Accela GIS maps through other system clients (Civic Platform, Citizen Access, and Mobile Office). The Civic Platform application server processes map requests from the system clients and delivers map data from the GIS server to the system clients.