Understanding Common Record Types

The term record describes a range of items or forms that users manage within Civic Platform, such as application, case, license, permit, service request, and work order. Civic Platform uses a common set of processes to manage all these record types.

Civic Platform provides OOTB portlets recommended for use with each of these record types. These portlets provide common and unique best practice functions associated with each record type. You configure Civic Platform to enable/disable these functions in accordance with your agency policy.

Accela Solutions provides information on common record types used to implement Civic Platform solutions.