Creating Custom Fields

Custom Fields are agency-defined fields that you create and display on records in Civic Platform, based on the specific needs of your agency. To reuse the same Custom Fields in various record types, you can create Custom Fields Groups and Subgroups. These Custom Fields Groups and Subgroups enable you to design application intake forms for specific types of records, such as building permits, zoning applications, or enforcement complaints. Citizens can then fill in these custom fields when they apply for permits, fill out complaint forms, and submit zoning applications. You choose the order in which the fields display and specify other information as well.

You can globally change Custom Fields Groups for applications already existing in your Accela system, regardless of the application’s status. This includes completed applications, applications that are moving through a workflow, or partially completed applications submitted through Citizen Access. You can define the processes surrounding what happens when you create or modify Custom Fields and how those changes impact existing applications.

Certain components of Citizen Access user interface can be customized using Custom Fields. You can display pop-up windows, write instructional text, customize the text and size of labels, change page flows and their display order, and add watermarks. You do this by configuring the Citizen Access sections of Custom Fields Groups and Subgroups.

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