Understanding Audit Logs

Audit log functionality can be enabled for many different types of data that you work with every day. Audit logs are useful because they enhance an agency’s ability to track changes made within the system and hold those making the changes accountable for the actions they take.

Audit logs give you the ability to review historical data for records and entities. For example, when a new record is created, the first entry in each field is recorded and saved in the audit log. Essentially any action to add, update, or delete data from a record s recorded in the audit log.

Agencies can elect which audit logs to turn on and which users have access to the historical data contained within the audit logs. A number of filters are available that you can use to refine the data that displays.

Example Use Case

An agency wants to enable an audit log for inspection details. You turn on the FID that controls the ability to access the inspection log for the user group that needs to interact with this log, and you enable the Inspection audit log for the agency. You use the Audit Log administration portlet to configure which fields to display for inspection audit log. You elect to display the date and time of the modification, the user who modified the inspection, the inspection type, the inspection status, and the entity ID number. After you set up an inspection detail audit log, authorized agency users access the log to assess who modified the status of an inspection and when.

You can audit the following types of activities:

  • Conditions

    • Record conditions - track condition activities for records, workflows, and inspections

    • Contact conditions

    • Reference conditions - track condition activities for reference components, such as address, parcel, owner, licensed professional, contact, or structure

    • Standard conditions - track activities by administrators on conditions

  • Documents

  • Contacts

    • Contact address

    • Contact also known as

    • Contact merge

    • Contact relationship

  • Checklists

  • Inspections

  • Record status history

  • Examinations

  • Record activities

  • Deleted records

  • App Specific Info and App Specific Info Tables activities

  • Deleted workflow history