Understanding Fees and Citizen Access

To ensure Citizen Access generates the fees you want to make available to public users on an application type, do the following:

• Enable the record types you want available in Citizen Access.

• Verify that the Fee Items that you assign to record types available in Citizen Access have the ACA fields defined. Refer to Understanding Fee Items.

• Ensure that the following elements have the required fields defined that enable fee calculations to obtain the data necessary to generate the fee:

  • the application-specific information tables

  • application-specific groups

  • workflow task-specific information groups